![]() ![]() Microsoft Teams requires 4.6 or higher.įor a better experience with video calls and online meetings, we recommend using a computer that has a 2.0 GHz processor and 4.0 GB RAM (or higher). NET 3.5 or 4.6 and higher to also be installed. ![]() Most Office 365 apps also work with the latest version of Firefox however, Firefox does not support all Microsoft Teams meeting features. The current version of Microsoft Edge, Internet Explorer, Safari, or Chrome. Product functionality and feature availability may vary on older systems ( Search Lifecycle Policy). When a new version of macOS is released, the macOS requirement becomes one of the then-current three most recent versions: the new version of macOS and the previous two versions.įor the best experience, use the most current build of any operating system specified above. MacOS: One of the three most recent versions of macOS. Please note Office 365 ProPlus will be supported on Windows Server 2016 through October 2025. Windows OS: Windows 10 SAC, Windows 8.1, Windows Server 2019 or Windows Server 2016. Skype for Business requires DirectX 9 or later, 128 MB graphics memory, and 32-bits-per-pixel-capable format. Windows OS: Graphics hardware acceleration requires DirectX 9 or later, with WDDM 2.0 or higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators Update). Windows OS: 1280 x 768 screen resolution (32-bit requires hardware acceleration for 4K and higher) Updates may require additional storage over time. MacOS: 10 GB of available disk space HFS+ hard disk format (also known as macOS Extended) or APFS 2 GHz or greater recommended for Skype for Business Only to be used with consultation with IT Services.Windows OS: 1.6 GHz or faster, 2-core. For further guidance regarding accessibility options please check and consult the Enabling Remedyforce Accessibility (PDF) guide. Remedyforce includes an alternative mode that lets users with assistive devices, such as speech recognition software and screen readers, work with Salesforce more effectively. There are also smaller video guides on how to create a new ticket and how to review any tickets you have logged with IT Services. Check opening times Locations DMS Watson (Science) Libraryįor a tutorial on how to use the IT Services Portal please view the Remedyforce common service requests video. IT services has a presence in the DMS Watson (Science) and IOE Libraries on weekdays. We aim to respond to emails within one business day so emails should be for queries that do not require an immediate response. This will ensure emails from our incident logging system will reach you to confirm your ticket reference etc. Where possible please email IT Services from your UCL email account. ![]() How to use the online portal and accessibility options If you do not know your user ID and password or experience difficulties logging into the portal, please telephone the IT Services. You will be required to log into the portal using your UCL user ID and password. You can also view the status or update any of your open tickets logged with IT Services. Whatever your need, whether it's a request for help, to report an incident or request a new service, use the self-service portal. To contact Norman out-of-hours, please call the usual IT Services number. ![]() If your query can’t be resolved, a ticket will be raised and passed back to the helpdesk for investigation during normal opening hours. Norman, our out-of-hours support provider, can deal with a range of general IT queries but some services are not yet available, such as issuing phone registration codes or password codes. Weekends, College Closures and Bank Holidays: 24 hours.Our out-of-hours phone support service, called NorMAN. Monday to Friday: 8:30am to 5:30pm Out-of-hours phone support (NorMAN) Ideal for more complex queries (VPN, Anywhere, etc) Our Service Desk Analysts are available Monday to Friday, 9:00am to 5:00pm (UK time) to answer your IT questions and help with technical issues. You can contact IT Services using our Live Chat feature. ![]()
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